Privacy Statement Apollo Hotel Amsterdam, a Tribute Portfolio Hotel
PRIVACY STATEMENT APOLLO HOTEL AMSTERDAM A TRIBUTE PORTFOLIO MEMBER
Welcome to the privacy statement of Apollo Hotel Amsterdam a Tribute Portfolio Member.
This privacy statement applies to all services provided by Apollo Hotel Amsterdam a Tribute Portfolio Member, registered in the trade register under the name EHM Hotel Amsterdam Apollo B.V.
Apollo Hotel Amsterdam a Tribute Portfolio Member respects your privacy and is committed to protecting your personal data. This privacy statement provides information on how we collect and process your personal data. We do this when you (or someone on your behalf) book or make a reservation, request information from us, contact us (or we contact you), use our websites or apps or link to our websites or apps. We also do this when you contact us through social media, through our contact center or through the hotel, when you apply for a job, or as part of any other engagement we have with you (regardless of where you are located). You will also find information about your privacy rights and how the law protects you.
- IMPORTANT INFORMATION AND WHO WE ARE
- INFORMATION WE COLLECT ABOUT YOU
- HOW YOUR PERSONAL DATA IS COLLECTED
- HOW WE USE YOUR PERSONAL INFORMATION
- DISCLOSURE OF YOUR PERSONAL INFORMATION
- INTERNATIONAL TRANSFERS
- DATA SECURITY
- RETENTION PERIODS
- YOUR STATUTORY RIGHTS
- WEBSITE COOKIES AND TRACKING
- IMPORTANT INFORMATION AND WHO WE ARE
PURPOSE OF THIS PRIVACY STATEMENT
The purpose of this privacy notice is to provide you with information about how Apollo Hotel Amsterdam a Tribute Portfolio Member collects and processes your personal data in our dealings with you, including when providing accommodation and other services to you, and including the data you provide through our website, including through cookies.
This general privacy notice may be supplemented by other specific notices, which we may provide in specific instances when we collect or process personal data about you, so that you are fully informed of how and why we use your data. This privacy notice supplements and does not detract from our other specific notices.
Apollo Hotel Amsterdam a Tribute Portfolio is part of Fattal Hotels Group. This privacy statement is provided on behalf of EHM Hotel Amsterdam Apollo B.V.
Apollo Hotel Amsterdam a Tribute Portfolio Member is the data controller in respect of the processing of data relating to the provision of services for your stay or other services. If you have any questions about this privacy statement or wish to make a request to exercise your legal rights, please contact the Data Protection Officer:
Apollo Hotel Amsterdam a Tribute Portfolio Member
Attn: Data Protection Officer
1057 PH AMSTERDAM
You have the right to complain at any time to the data protection authority that supervises us. In the Netherlands, this is the Personal Data Authority, with address:
Autoriteit Persoonsgegevens, P.O. Box 93374, 2509 AJ The Hague, The Netherlands
However, we would appreciate it if you would give us the opportunity to help you before approaching the supervisory authority. Therefore, please contact us or our Data Protection Officer in the first instance.
This version was last updated on 18 May 2022.
It is important that the personal data we hold about you is accurate and up to date. Please therefore inform us if your personal data changes during your relationship with us.
- DATA WE COLLECT ABOUT YOU
Personal data, or personal information, includes any information about an individual that identifies that individual. It does not include information from which an individual cannot be identified (anonymous information).
We may collect, use, store and transmit various types of personal data from you, which we have classified into the following categories:
Identity data, including first name, last name, user name or similar identifier, title of address, date of birth, place of birth, nationality, passport or identity card number, gender and car license plate.
Contact information, including billing address, residential address, e-mail address, and fax and telephone numbers.
Specific needs data, including health, restrictions and religious or dietary requirements, only if you notify us of any specific needs and provide this information.
Booking and transaction data, including bank account or payment card details and details of payments, purpose of stay and other details of your bookings, stays and other services you have obtained from us, as well as comments and responses to surveys you have provided in relation to our services.
Technical data from your visit to this website, including your IP address, your login details, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Usage data, including information about how you use our services or interact with us through social media and our website.
We do not collect all of the data referred to above every time, but only that data which is necessary for specific legal grounds.
Under normal circumstances, we only collect special categories of personal data about you (including data about your religious beliefs or information about your health needs and limitations ("special needs data") to the extent that it is voluntarily provided by you or on your behalf and is necessary to meet your needs during your stay with us or other use of our facilities or services. However, we may also need to process such information in the event of an accident or medical or other emergency during your stay with us or your other use of our facilities.
We only collect limited information about children booked to stay at Apollo Hotel Amsterdam a Tribute Portfolio member (number, age, and if required by law, other information such as name, date of birth and place of birth).
IF YOU DO NOT PROVIDE PERSONAL DETAILS
If we are required to collect personal data by law or a contract entered into with you and you do not provide that data when requested, we may not be able to perform the contract entered into or to be entered into with you (for example, to provide you with accommodation or our other services). In such a case we may be forced to cancel a booking or other service. We will notify you at that time.
- HOW YOUR PERSONAL DATA IS COLLECTED
We use various methods to collect information from and about you, including through:
You may provide us with identity, contact, booking and transaction information by filling out forms or communicating with us by mail, phone, e- mail, through our websites, on social media or otherwise. This includes personal data you provide when you:
o book our hotel, for overnight stays, restaurant reservations, meetings or conferences
o checking into our hotel
o attending a meeting or conference or otherwise using the hotel's facilities
o using our parking services
o subscribing to our newsletter and/or other publications
o requesting a brochure or other promotional or marketing material
o participates in a promotion, offer or survey
o giving us feedback
o apply for a job or internship through our jobsite
Automated technologies or interactions
Travel agents and other third parties acting on your behalf or your employer's behalf
We may receive personal data about you if bookings are made for you by a travel agent, online portal or other third party. This may be a family member or travel companion, an agent or other intermediary working for you or, if you are travelling on business, your employer, or any other third party acting on your behalf (tour operators, online travel agencies, global distribution systems) including reservation systems. This may also include contact, booking and transaction data from providers of technical, payment and delivery services.
Other third parties or public sources
We may receive personal data about you from third parties and public sources, such as:
o website and social media analytics providers
o advertising networks
o website interaction technology providers
o identity and contact information from public sources, such as trade registers of EU Member States
We may monitor and/or record the following:
o transactions and activities at each contact
o traffic and activities on websites, social media and apps
Monitoring is intended to ensure that we carry out your instructions accurately, to improve our services, for training purposes and to ensure security and prevent fraud. For the safety of our guests and customers and to prevent and detect crimes, we use video surveillance (CCTV) in and around our buildings.
If you are a business contact of Apollo Hotel Amsterdam a Tribute Portfolio member, we may collect your information when you interact with our websites, when you visit trade shows and workshops, when you meet in person, when you communicate with you through emails and phone calls, and when you enter into contractual negotiations and agreements.
- HOW WE USE YOUR PERSONAL DATA
We use your personal data only when permitted by law. Typically, we use your personal data in the following circumstances (each a "legal basis"):
Performance of the contract:
When we need to provide the booked accommodation and services, or otherwise perform the contract we have entered into (or are about to enter into) with you.
When you give us express consent to use your personal data.
Where it is necessary for the purposes of our legitimate interests (or those of a third party) and your interests and fundamental rights and freedoms do not outweigh those interests.
Fulfillment of obligations:
When we need to comply with obligations under laws or regulations.
In the event of an accident or a medical or other emergency, to protect your vital interests or those of another person, when you or they are unable to give consent.
For any processing based on your consent (mainly for online advertising), you have the right to withdraw that consent at any time by contacting us.
PURPOSES FOR WHICH WE USE YOUR PERSONAL DATA
We collect and process your personal data for the following purposes, among others:
- To make a reservation, including the reservation of adapted accommodation for people with disabilities; to provide accommodation and other services to you, including to respond to your specific queries regarding health, any disabilities, diet and religious requirements; to manage your stay at the hotel and monitor the use of our services; and to collect and recover money owed to us by you.
Legal grounds: performance of the contract, consent (to meet your specific needs in terms of health, restrictions, diet and religious regulations), legitimate interest (to improve our services)
- To deal with problems, complaints or disputes relating to our relationship with you; to prevent or detect crimes, including fraud; and to manage our relationship with you, including:
o by asking you to provide a review or complete a survey, in order to improve our services
o by asking you to participate in a contest or competition.
Legal grounds: legitimate interest (to monitor and improve our services, to prevent crime and fraud, to keep our documents up to date)
- To manage and protect our business, including our websites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data); to show relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we show you; and to make suggestions and recommendations to you about our services that may be of interest to you.
Legal grounds: legitimate interest (to develop our business and engage in marketing), performance of contract (when the website is used to book or deliver a service)
- To use data statistics to improve our websites, services, marketing and customer relations and experiences.
- To deal with an accident or other medical emergency.
Legal grounds: vital interests
- To comply with local laws (e.g., to keep accounting documents or registration cards).
Legal grounds: fulfillment of obligations
We do not engage in automated decision-making based on your personal data.
MARKETING AND PROMOTIONS
We aim to provide you with choices regarding certain uses of your personal data, particularly in relation to marketing and promotions.
If you have consented to receive marketing and advertising, we may use your identity and contact information, technical data, usage data and profile data to help us understand your interests, desires or needs. This helps us determine which services and offers may be relevant to you.
You may withdraw your consent at any time and unsubscribe from our marketing communications by following the unsubscribe links on any marketing message you receive, or by contacting us.
CHANGE OF PURPOSE
We use personal data only for the purposes for which we collected it, unless we believe we need to use it for another reason and that reason is compatible with the original purpose.
Where we need to use your personal data for an unrelated purpose, we will inform you of this and explain the legal basis that allows us to do so.
To the extent required or permitted by law, we may process your personal data without your knowledge or consent, adhering to the above rules.